Frequently Asked Questions

Amzer.co.in offers consumers a variety of convenient payment options to choose from, so that they can transact at amzer.co.in safely and conveniently in a secure manner. Amzer.co.in uses industry standard 128 bit SSL (Secure Socket Layer) encryption technology, so that whenever you submit sensitive information to us like your personal details or credit card information, third parties cannot get access to it while it is in transit over the Internet.

amzer.co.in uses HDFC payment gateway which is Verisign SecuredTM Verified and PCI Compliant by ControlCase. At amzer.co.in, we accept the following payment options:

Credit Cards:

All MasterCard with Master Card Secure Code and Visa cards (Indian ) with Verified by Visa / MasterCard SecureCode are accepted at amzer.co.in.

Debit Cards:

You can pay for your order using one of the VISA Debit Card with VBV / Master Debit Cards with MSCS enrolled. The list of banks that are enrolled under VBV / MCSC are Axis Bank, HDFC Bank, Indian Overseas Bank, Standard Charted Bank, ICICI Bank, Corporation Bank, The Karur Vysya Bank, Kotak Bank eCard, Deutsche Bank AG, City, Union Bank, State Bank Of India, United Bank of India, and The Cosmos Co-operative Bank.

Click here for the Demo for Verified By Visa (VBV) / MasterCard SecureCode (MCSC)

Internet Banking Payment:

We also accept Payment through Net Banking using your Bank account via Internet Banking. Payment from almost all Banks is accepted for Net Banking Transfer.

What is Internet Banking?

Internet banking solution allows you to conduct online financial transactions on a secure website operated by the bank. No minimum or maximum amount for remittance through Internet Banking & funds transferred instantly on the same day.

Order Confirmation

All orders are confirmed immediately upon placement by e-mail notification,with details of order number, total cost,and taxes (where applicable).

Request for Additional Information

Sometimes, we may request for additional billing and address verification information when processing your order. Any 'Personal Information' provided by you will be used only in the processing of that particular order. At Moftware Infotech Pvt. Ltd., we follow industry security standards to safeguard and help prevent unauthorized access, maintain data security, and correctly use any and all 'Personal Information' collected while processing orders. For additional information, please review our Privacy Policy.

Order Tracking

On shipment of the order, you will receive a second email notification listing the details of your package and the shipment method along with a tracking number.* Your order status can be checked online at anytime.

Credit Card Statement

Your Credit Card statement will show money credited to the account of Moftware Infotech Pvt. Ltd.

Payment Using Credit Card

All Moftware Infotech Pvt. Ltd. owned websites accept the following credit cards - VISA and MasterCard. In addition, there is no charge for debit card usage on any website owned by Moftware Infotech Pvt. Ltd. All credit and debit cards are verified via HDFC payment gateway prior to processing order for shipment.

Amzer.co.in, provisioned and owned by Moftware Infotech Pvt. Ltd. takes the utmost care in keeping all customer information confidential. All details disclosed in the order process are used solely for the purpose of the specific transaction(s).

With Moftware Infotech Pvt. Ltd. you have the option of receiving your merchandise via the best shipping service provider Blue Dart, First Flight, Speed Post and DTDC. All packages are tracked via their respective website, Blue Dart- www.bluedart.com, First Flight - www.firstflight.net, Speed Post - www.indiapost.gov.in/tracking.aspx and DTDC - www.dtdc.in.

Shipping Options

Continental INDIA
1) Standard Shipping Rs 60.00 – for 1-2 items & Rs 20.00 for each additional item.

Shipping Guarantee

Online orders placed between Monday-Friday by 5:00 PM IST for Continental INDIA are guaranteed for delivery dates selected at the time of check out. If your order is not received on time contact a customer service representative via telephone or email. In some high demand products, the shipping and handling time may take 5-7 Business Days.

Cut Off Time for Online and COD Orders

Usually Online and Cash on Delivery Orders placed before 1.00 PM IST respectively will be shipped the same day, or by the next business day. In some high demand products, the shipping and handling time may take 5-7 Business Days.

Incorrect/Incomplete Addresses

Moftware is not responsible for the cost shipments returned back from shipping company due to inability to deliver when address provided is incorrect or incomplete. Therefore at the time of placing the order please provide, in addition to the correct address, any additional pertinent details such as building name/number and apartment/suite/unit numbers. Shipping fees will be charged again if customer requests order to be reshipped. This policy also applies to any returns/refunds due to the same situation.

Will I be charged an extra fee as a consignee?

Some State Governments have introduced Octroi charges on any shipment landing in their state. This is a statutory levy that has to be paid by the consignee during the time of delivery.

The Octroi charges depend upon the product price and the state where the shipment is landing. It is charged only for few destinations within India. It is payable by the consignee.

Damaged / Lost shipment enquires

Please inspect the contents of your shipment and notify our customer care team member immediately if anything is missing. If the package is tampered or damaged, please do not accept the shipment/ package. Customers have 48 hours from the date of receipt to report packages and merchandise that is damaged or tampered.

Customers who have been waiting for their shipment longer than 5 business days (from the Date of INV) should call us immediately for assistance. If we don't hear from you, we assume that your order has been received and is intact. Further action on the same will be informed by the customer care team member on re-shipment of your order.

(1) Order cancellations will be entertained only if the goods have not been shipped. A refund will be issued only after deduction of Rs 100.00 or 5% of total order value (whichever is higher) for processing and handling charges.

(2) While ordering if the order made for the products with ETA shown on the web site and cancelled before the stipulated time mentioned at the time of ordering, then a refund will be issued after deduction of Rs 100.00 or 5% of total order value (whichever is higher) for processing and handling charges.

Moftware Infotech Pvt. Ltd. values its customers and ensures that all return requests are handled with extreme care. Our 'customer friendly' return policy lets you process refund/replacement requests quickly and with ease.

General Terms

• Merchandise to be sent for return/exchange must be sent back with original packing. Boxes, manuals, and warranty information (if any) must be intact.
• The completed Return Form with a Return Merchandise Authorization (RMA) number must accompany the merchandise. NOTE: Packages with incomplete Return Forms or without RMA# will not be processed.
• RMA numbers are valid for 2 weeks. RMA numbers should be clearly marked on return packages so that they are identified for return processing. NOTE: Returns sent after the RMA expiry date will not be processed. Customers will need to obtain a new RMA#, if product is still within warranty period, to process return/exchange.
• We recommend customers to use a traceable system for sending us their return package. Moftware Infotech Pvt. Ltd. will not be responsible for any delay or loss of package in transit.
• Please clearly mark the reason(s) for return on the Return Form so that we may serve you better in the future.
• Under no circumstances will returns for software be processed once the installation key has been sent to the customer.
• Shipping charges are non-refundable in all cases, unless the product is determined to be broken or if there is a manufacturer defect.

Exchange / Replacement

• Defective or damaged merchandise can be replaced within 30 days from date of invoicing. All such products will be examined by our technical team and if found to be broken/defective will be replaced.
• The exchanged/replaced product will be shipped FREE through Standard Shipping mode. Please consult a Customer Service Representative if you would like an upgrade on shipping mode (for an additional charge).

Refund

• Moftware Infotech Pvt. Ltd. has a 30 day refund policy from the date of invoicing.
• All open box refunds are subject to a deduction of 15% of product price or R 100.00 (whichever is higher) for handling & restocking charges. *Charges not applicable if product is broken/defective.

Special Terms

Bluetooth products are accepted for a refund only if they have never been opened and if you are returning within 30 days from the invoice date. Without exception, there is no refund/exchange available for open box Bluetooth products. This disclaimer also includes all carkits. In addition, we cannot recommend procedures and/or installers for carkits nor can we accept returns for any merchandise that cannot be installed after the package has been opened. It is the responsibility of the customer to work out installation for the carkits purchased through our websites.

In the event that your product may be defective, please contact the Technical Support Staff at the Amzer. Once it has been diagnosed, please ask for a case number and contact our customer service department for a RMA#.

Sending Returns

• Generate the Return Form from this link: www.amzer.co.in/returns
• Print the return form and fill it out completely.
• Next, call a Customer Service Representative at 011-49367001 for a RMA#.
• Once a RMA# is obtained, send your package using a traceable shipping mode to:
  
  Moftware Infotech Pvt. Ltd.
  Attn: Returns Department
  73/1-19, 2nd Floor, Yusif Sarai Main Market,
  Chudi Wali Gali, Above Mangla Store, Entry Rear Side,
  New Delhi-110016,
  INDIA
  
  
• Ensure that you have a copy of the return form inside the return package along with the merchandise for return/exchange. Remember to clearly mark your return package with your RMA# for faster processing of your order.

Will I be charged an extra fee as a consignee?

Some State Governments have introduced Octroi charges on any shipment landing in their state. This is a statutory levy that has to be paid by the consignee during the time of delivery.

The Octroi charges depend upon the product price and the state where the shipment is landing. It is charged only for few destinations within India. It is payable by the consignee.

1. DOA (Dead-on-arrival)

For all the phones that are out of the box failures (DOA), www.amzer.co.in needs to be notified within 2 (two) consecutive days of the delivery date. All return products must be in the original packaging; including the original manufacturer's box inserts, documentation, warranty cards (not filled out or tampered with), manuals, and all accessories accompanied by a copy of the original receipt. Original manufacturer boxes may not be defaced or marked in any manner.

Returns will not be accepted if packaging is not in its original condition. Assuming the product is returned in like-new condition and with all items inside of the box, a replacement phone will be provided. The DOA is applicable for all Devices.

2. After 2 days DOA Period

The 2 business days DOA Period is the period from the date of delivery. All handsets/ devices are covered by a one-year manufacturers' warranty. After the 2 days DOA Period, Moftware family will not be responsible for any abnormal behavior of the device. The device must be shipped back to the Manufacturer with a copy of our Warranty Form provided with the Box and a detailed explanation of the alleged defect or problem. The "After 2 days DOA Period" is applicable for OEM Devices only.

3. General Warranty Norms

This warranty does not cover misuse, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, liquid damage, normal wear and tear from use of the product, or other acts which are not the responsibility of the product manufacturer, including damage caused by shipping. This Warranty is applicable for all Devices.

4. Upon receipt of Defective OEM devices

Upon receipt of the defective phone of the OEM handsets, the Manufacturer needs to be contacted along the Warranty Form provided with the Box and a detailed explanation of the alleged defect or problem.

If any OEM device is shipped to us for return without our consent, the same will be not entertained and Moftware will not be responsible for the loss or damage incurred during the shipment course.

5.

Phones/ Devices received after 10 (ten) days of the delivery time will not be accepted for return and no refund or exchange will be provided. The phone will be shipped back at the customer's expense.

6.

www.amzer.co.in reserves the right to substitute any phone with one of like-quality and value.

7.

For all returns to www.amzer.co.in, customer must call our customer service department at 011-41644777 and obtain an RMA# (Return merchandise authorization number) before shipping anything back to Moftware; any merchandise without an RMA number written on the outside of the mail-carrier package will be refused.

8.

All costs related to return shipping must be paid by the customer.

9.

Refunds will be authorized only within 2 days from delivery date for all Devices and Handsets will be accepted for a refund only if it is never been opened.

Our Expert Technical Team will check the return and authorize it and if they deny with any problem then your device will be shipped back at customer's expense.

Moftware Infotech Pvt. Ltd. assures its customers that all information rendered on any of its websites will be kept confidential and used only for its intended purpose. Private information will not be sold or distributed to any agency, organization, or individual. It will not be used for unlawful purposes as under Indian law.

Request for Additional Information

Sometimes, we may request for additional billing and address verification information when processing your order. Any 'Personal Information' provided by you will be used only in the processing of that particular order. At Moftware Infotech Pvt. Ltd., we follow industry security standards to safeguard and help prevent unauthorized access, maintain data security, and correctly use any and all 'Personal Information' collected while processing orders. For additional information, please review our Privacy Policy.

All item prices on our website are exclusive of VAT.

Information We Gather Automatically

When you visit this website, certain non-personal identifying information is recorded automatically by the standard operation of our Internet servers in the INDIA. Information such as the type of browser being used, its operating system, and your computer's Internet Protocol ("IP") address (a number that your Internet service provider assigns to your computer whenever you surf the Internet), may be gathered in order to facilitate our online operations and to assure an efficient online experience for you. We may also use or share this information for security purposes to generate group statistics about our user community or as required by INDIAN law.

We may use your IP address or other automatically recorded information in cooperation with your Internet provider to identify you if it is necessary to contact you or to bring legal action against you because of violation of "Terms and Conditions" of using this website or for causing injury or interference (intentionally or unintentionally) with our company's rights or property with other users of this website or anyone else who could be harmed by your activities.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Information You Provide To Us

We may request personal and identifying information from you in a variety of contexts. For example, you may provide such data to us if you

1. complete an online registration form (ex: various sign-up forms for unlocking, registering for special offers or communications, registering for an account or responding to a survey);
2. fill out an order form to request information;
3. register to participate in any online interactive features we may offer;
4. purchase any products or services from us or another business within our family of companies.

In such cases, the personally identifying information we request may include your name, e-mail address, mailing address and zip code, mobile phone number, other phone number(s) and, where appropriate, a valid credit card number with expiration date (collectively, "Personal Information"). In addition, we may collect other non-personally identifying information such as your date of birth, gender, country of residence, language preference, hobbies and other information regarding your interaction with our site. Of course, you never have to answer any of the questions we ask you (nor choose to take advantages of the services offered on our site), but refusal to do so may limit the products or services we can offer or provide to you.

Your Personal Information

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you may find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers' personal information. As a customer, you may opt out by sending an e-mail to custserv@amzer.co.in.

Finally, without any specific approval from you, we may develop general aggregate data (ex: data that cannot be used to identify specific individuals) about our user community that is partly based on information about you. For example, hypothetically, you might be one of 1,000,000 customers between the ages of 25 and 35. We may share such aggregate statistics with amzer affiliate companies without your consent.

Legal Enforcement Purposes

We reserve the right to disclose your "Personal Information" as required by law or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against you if you are violating the "Terms and Conditions" of use for this website or may be causing injury to or interference (intentionally or unintentionally) with our company's rights or property, other users of this website or anyone else who could be harmed by your activities.

Safeguarding Your Personal Information

amzer cares about the security of your 'Personal Information.' We follow generally accepted industry security standards to safeguard and help prevent unauthorized access, maintain data security and correctly use such 'Personal Information.

However, unfortunately, despite many advances in information security technology and procedures, no commercially deployed method of information transfer over the Internet or electronic data storage is known to be 100% secure. As a result, while we do strive to use modern and commercially reasonable means to protect your "Personal Information", we cannot guarantee the absolute security of that information during its transmission or its storage in our systems

Links to Other Sites

Our Privacy Policy does not apply to third party websites that may be accessible through the amzer.co.in website. We encourage you to read the privacy policies of those third parties to learn how they collect and use information about you.

How to Contact Us

If you have any questions or complaints about our Privacy Policy, please contact us at custserv@amzer.co.in. When we receive such inquiries about our Privacy Policy, we will use the "Personal Information" (such as your e-mail address) only to respond to your question or comment. However, if your question raises one or more issues that affect our promotional partners, we may also share your question with them in order to provide a response.

Changes in This Privacy Policy

We reserve the right to modify, alter or otherwise update this Privacy Policy at any time, so we encourage you to review this Privacy Policy from time to time. When we make changes which we consider material in our privacy practices, we will notify you in this space. We may also attempt to notify you of any such material changes to our privacy practices via e-mail or by placing a notice on our home page. If there are changes or additions to this Privacy Policy, we will post those changes here so that you will always know what information we collect online or offline, how we use it and what choices you have. Regardless of any changes we make to our Privacy Policy, we will only use your personal information in accordance with the version of the Privacy Policy in place at the time you provided your information, unless you later give your consent for us to do otherwise.

Acceptance of This Privacy Policy

By using this website, you consent to the collection and use of your "Personal Information" by amzer.co.in in accordance with this Privacy Policy.

Legal & Promotional Mailers

All promotions/purchases are valid for users in India only. Unsubscribe promotions and marketing mails if received, please ignore as emailed in error. All legal matters are subject to Jurisdiction of only Delhi courts in India.

amzer.co.in serves and ship products to exclusively Indian customers. If you are in the intention to ship International, we request you to email us at custserv@amzer.co.in.

This Privacy Policy was last updated on April 22, 2010.

By accessing or using this site or any service on this site, you are agreeing to the terms and conditions as presented here.

All products or services provided by any of the Moftware Infotech Pvt. Ltd. websites are tested to provide you with flawless performance. As per the terms of our policy, we do not take responsibility if you use our products for purposes other than for which they are meant and in the process damage your phone, PDA, MP3 player, or any other mobile handheld device.

Legal Notice

All products or services available on amzer are meant only for the end users of our products or services.

Before using our products or services function please check with your country's laws.

Using our products or services shown on amzer for an illegal purpose is strictly prohibited.

amzer is a third party reseller of phone, PDA, MP3 player and other mobile handheld device accessories and enhancements.

Our websites are in NO way connected to any of the phone, PDA, MP3 player, or any other mobile handheld device manufacturers and their products.

All Trademarks and Patents mentioned herein are property of their respective companies.

Visitors

By visiting amzer it is assumed that you agree that the phone, PDA, MP3 player, or other mobile handheld device manufacturers featured on this site make no representation or warranty as to any third party content, products or services, and that they shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third-party content, products or services available on or through any such site or resource.

Web Site Content

The contents of amzer are a copyright of Moftware Infotech Pvt. Ltd., © 2008. Any rights not expressly granted herein are reserved. This web site and its content cannot be used without proper authorization.

Legal Disclaimer

This content has been generated in your interest that the information provided on this site is only meant for private purposes and any information should not be downloaded or viewed as the creator of this page or the ISP(s) hosting the content may not be held responsible for any kind of damage on your phone or computers. In case you are affiliated with any government, ANTI-Piracy group, or any other related group or were formally an employee of one, you are prohibited from entering this web site. Your access is restricted from the site or any of its files and you will not be able to view any of the HTML files.

The contents on this site are private property of Moftware Infotech Pvt. Ltd. and are not meant for viewing or any other purposes other than bandwidth space.

We request you not to enter any such data and enter this site without agreeing to the terms and conditions. You, as the end user cannot threaten our ISP(s) or any person(s) or company storing these files and cannot prosecute any person(s) affiliated with this page which includes family, friends, or individuals who run or enter this web site.

Buying Products on Our Websites

The price of any product is in force at the date and time of your order. We may change the price of any product before you place an order. We will ensure that prices displayed on our website are accurate, but the price on your order will need to be validated by us as a part of the acceptance procedure. We will inform you if a product's correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price.

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

Phone/Device not included unless otherwise specified.

The product images that are displayed along with the respective devices in the website are shown to resemble the outcome of the accessories. Devices are not included unless otherwise specified.

Intangible Products

Downloadable products such as software are NOT refundable under any circumstances.

Fraudulent Credit Card Charges

All fraudulent credit card charges are investigated by our Legal and Technical departments. Please note that we record all Host IP addresses during transactions and any fraudulent action shall be reported to authorities immediately for investigation.

Moftware Infotech Pvt. Ltd. reserves the right to change its terms and conditions without prior notice.

Product Disclaimer

We reserve the right to ship a product with a slight variation than what is pictured on the website. Since we work with many manufacturers to ensure that products are in-stock and ready to ship same day, there may be times when an alternate product is shipped. Alternate products will always be of equivalent quality and perform the same functions as what is described in the product description.

Legal & Promotional Mailers

All promotions/purchases are valid for users in India only. Unsubscribe promotions and marketing mails if received, please ignore as emailed in error. All legal matters are subject to Jurisdiction of only Delhi courts in India.

amzer.co.in serves and ship products to exclusively Indian customers. If you are in the intention to ship International, we request you to email us at custserv@amzer.co.in.

If you are not in agreement with the terms and conditions of this website please refrain from using this website immediately.